Here are some comments from some clients over the past 12 months (I promise I will try to put some of the average ones on here when I get them) Incidentally I have been appointed a Committee Member for the Used car division of the NSW Motor Traders Association in 2011. This list is updated every month and they run from February 2010 until February 1st, 2012 We flew to Sydney from Adelaide to buy a 1986 BMW from The Old Timer Centre trusted in everything we were told about the car and we were absolutely amazed at how exact the dealer was. We drove the car back to Adelaide and have not had a problem. I have no hesitation in recommending The Oldtimer Centre especially to prospective Interstate buyers. Steve Richard, It’s common that we write to express our disappointment at a purchase but rare that we acknowledge our delight and the latter is the purpose of this email. In buying our Saab 9-5 Wagon the total experience has been exceptional and in scouring the classifieds I have yet to see one in the same condition at a price close to what we paid. From the initial inquiry, the follow up, identifying a “small coolant leak” on inspection and getting a new radiator without hesitation when many would have been happy with a repair through to your unflinching response to a problem under warranty that was fixed without hesitation, every interaction was simply flawless. Over the years I have bought new Land Rover’s (Series II Discovery); New Fairmont Ghia’s; and various Nissans; Mitsubishis and Hyundai’s as well as a Lexus and your approach and service is as close to a “Lexus Experience” as I have found.. and they are of course the benchmark when it comes to customers for transactions worth tens of thousands more. So quite simply... thank you and well done! Jack ZervosB.Sc (Eng) MBA (Bus) I was searching the I-net for a Citroen capable of towing 1,5 ton and found it at the oldtimer centre in Sydney. After the first contact with Richard I had the feeling I could trust him and it would be the right car , I only had to sell my 2CV first . When this was accomplished I phoned Richard again and luckily the car was still available . The question was, could I afford the transport cost to Tasmania? With a discount from Richard we got a deal, everything went smoothly. In Tassie the car was no problem to register. A checkout by my mechanic followed, who commented very positively and told me I have a very good car . On my way home one bang and the car stopped (broken connecting rod through the block) I was devastated ! To cut the story short nobody could explain why; then something incredible happened : I am 68 years old and have never heard nor seen anything like this before neither in Australia nor anywhere in Europe ! RICHARD THE CARDEALER (we all know their reputation) offered to help !!! There was no fault from his side, nor any accusation from my side. With repair cost probably up to $ 4,000 , Richard forwarded $ 1,000 towards the engine cost. What a man ! I can only highly recommend his honest and trustworthy business and for myself , I will be back - should he ever want to deal with me again! Richard please feel free to use this letter and my name as reference . you are a champion and once more THANK YOU so much ! Peter Bayer Tasmania I bought a 2003 VW Passat from Richard. I live in Geelong (Vic) so buying a car from interstate without looking at it I thought was risky, however Richard made the process so easy for me. The service I was provided was 2nd to none. There was not a single question Richard could not answer, he was always prompt and polite. My father flew to Sydney to collect the car with Richard collecting him from the airport at 8am. Once at the car yard Richard was very hospitable towards my father and assisted him getting out of Sydney with a full tank of fuel. Oh, by the way the car is amazing, straight through on the Vic roadworthy. Thanks heaps Hi Richard Just short note to say thank you for our new Alfa, both Jane & I are enjoying it very much. Thank you for putting me in contact with Matt from Stratton , he facilitated the finance quickly within 24 hours, and was able to over come the little issue that my finance company balked at. I'm more than happy to recommend both Old Timer or Stratton Finance to any one who ask! If I may be of service to you in the future regarding Garden styling please don't hesitate to give me a call. Again many thanks to you both!!!!! Dear Richard, I write to provide some feedback on your sales service and style. I am a novice at buying cars and admit to feeling intimidated with the whole process. Furthermore, because of community held beliefs towards your profession, I must admit that I was always going to be pre-disposed to not like you and to distrust anything you said. Despite this predetermined attitude of mine, I could not help liking you and quickly began to feel well supported by you. Throughout the process of purchasing the latest addition to my household (a magnificent Jaguar XJ8 - more of a gentleman's marquee than a mere car) I was impressed with your no-nonsense and patient style. At no stage did I feel pressured and clearly the vehicle for sale was in top condition and priced to sell. You have an enviable style to place your customer's mind at ease and I am convinced you provided an excellent deal that satisfied both parties. It is clear to me that you are the right man for the right job, and I wish you every success in the future. So much so, that when I next wish to buy a car, I'll immediately turn my attention to you. Feel free to include this e-mail in your feedback column of your web site. Regards, Bruce Legge Commander, RAN I had been on the lookout for a Mercedes W140 S500 for some time - a vehicle was advertised by Oldtimer Centre and I inspected and drove the vehicle within the first week of it being advertised. Richard happily facilitated taking the car for an independent inspection at my selected Benz specialist, and then was able to arrange some repairs to the car in a cost effective manner. Within 3 weeks I was driving home in my chosen car. Richard went out of his way to be helpful and I would not hesitate to go to Oldtimer Centre first when looking for another European car. Matt from Wollongong Hi Richard Thank you for your excellent service when I bought the 318i. The car has been great and I am really pleased with the car and it was a good experience dealing with you. I will be back in a few years when the time comes to update. I have recommended you to others who have seen the car and hope they do contact you. You are welcome to use me as a reference to anyone thinking of buying through you. I wish you all the best. Regards John Jocumsen. I am aware of the fact that Richard Simons gets a great deal of repeat sales to previously satisfied buyers. I now understand why. I recently purchased my "mid-life crisis" Mercedes from the Oldtimer Centre and have been delighted with the attention to detail and the follow up customer service that I have received. The car was in excellent condition and has been trouble free since purchase. More importantly Richard and his team have been very quick to respond to all calls that I have made to them following the purchase. I am delighted with my new car and would have no hesitation in recommending these guys to anyone. I will soon be talking to Richard about upgrading our family's second car. Steve Althaus I had been researching where I could get a particular Saab for 3 months and when I located the one that had it all I was unsure of what it would be like to purchase a car from an interstate dealer. I took the first step by calling Richard and letting him know of my special interest in the Saab that he had on the website and asked some questions. I found Richard to be most accommodating, sincere and friendly. After a few more phone calls I felt secure enough to take the dive to travel to Sydney from Melbourne and drive the Saab back home. A new adventure but a risk nevertheless. I have to say that things could not have gone better! Richard made everything very easy and reassuring. He met us at the airport, drove us to the car yard, processed and went through all the relevant paper work which was fairly straight forward, and then I drove the car back to Melbourne. Having said how easy Richard made the experience, I have to say that I am very impressed with the car having full log book service history, low kms and in very good cosmetic condition and a dream to drive to boot! I find myself incredibly happy with the entire experience, (if not secretly surprised!) of purchasing a car through the internet and an interstate dealer. THANK YOU RICHARD! You have restored my faith in many ways . . . I highly recommend dealing with old timer centre . . . a total pleasure. Louise Slavnic Hi Richard, Thank you for your calls and emails too see how i am. well the only good thing this year is my wonderful 420 SEL that I bought from you. I have bought about 27 cars over my 50 years but I have never met a car dealer like you. You are one of a kind from picking me up on a Sunday at Sydney airport when you didn't have to, then helping me find accommodation nearby even while the car was being readied for my trip back to Melbourne; drove me too a shopping centre to buy some traveling essentials....your service is impeccable even with some things that were out of your control with the car you helped me out. I WISH all car dealers were a little bit like you i can't recommend you at OLD highly enough Cheers my Friend "My experience with dealing with Richard was nothing other than excellent. I recently purchased a BMW 3 series and from start to finish he was nothing other than exceptional to deal with. All in all a great dealer and would definitely consider buying from Old Timer again in the future." Regards, Marko Hi Richard, This is just a short note to commend you on the exceptional service we recently received. Your professionalism, enthusiasm and customer focus made the entire process a pleasure. We love our A190, and this will not be the last vehicle we buy from you. Regards Reynier and Eleanor Hi Richard, just wanted to say that the car arrived safely. Thank you so very much for the good deal, your professionalism and above all your patience with me. It was a pleasure doing business with you and I'm sure in the future I will be buying there with you again. Thanks again. Terry. Dear Richard I am writing to thank you sincerely for a most pleasant transaction. The 06 X3 that I purchased (sight unseen) was if anything better by far than described. The vehicle has performed faultlessly and the pre and post sale service that you provided has been first rate. Please feel free to refer my name as a referee to any potential client. Kind regards Nick We bought a vehicle from Richard in June 2010. He was extremely professionally throughout the transaction and the vehicle was in good condition. We left happy with our purchase and the way we had been treated. We would recommend doing business with him. Jean & Anthony, Narraweena I found Richard to be very responsive and bends over backwards to assist in the getting loose ends cleaned up; he actually delivers on customer service Grant We bought the Mercedes Benz C180 coupe for $19450. Absolutely love the car and the service that you provided us with was fantastic. The car was pristine when we purchased it from you and we have not had any problems. It was scary buying a car off the internet but you made us feel very at ease. And thank you so much for picking us up from the airport. It was all such a great experience and I feel we got a bargain out of it as well. Thanks again Yours Sincerely Natasha And Mark I bought my first car from Richard in July 2010 and was very impressed with the entire proceedings from the first inspection and test drive through to the final transaction and pickup. I am very happy with my purchase and would deal with Old Timer Centre again in the future. Cheers, Jarrod Hi Richard, The car was a delight to drive on trip home. Very comfortable ride with terrific road grip, accurate steering, minimal wind noise, and lots of grunt when needed. Great buy for us even with the added costs associated with interstate travel. Thank you for the courteous way that you treated us and especially for the way that you looked after Fran with regard to airport transfers We will be very happy to recommend you to any friends who are looking to buy a car and sing your praises to them. Enjoy life. Cheers, Steve. My experience in dealing with Richard Simons at the Old Timer Centre has been absolutely superb. I can only describe it as Rolls Royce service. From the very informative and excellently designed web site, to Richard's careful and detailed responses to my questions, his efficiency, personability, the flawless presentation of the vehicle- a wonderful Lexus- and after sales service, he has set new standards not only in the motor vehicle industry but in merchandising generally. This is really old fashioned service in the best tradition and receives my strongest recommendation. Dr John Daniels Birchgrove NSW We have recently bought a BMW 325Ci from Richard, which was for my dad. We had been looking around for a while and had seen almost every BMW coupe on Parramatta Road. When we called him, he dealt with us like a friend, not like as a dealer. He helped us after hours at his place as we worked til 5pm. His manner was professional, the transaction was smooth and he negotiated a very good price that was within our budget. The car had some issues when we first looked at it, but he promised that all will be fixed and also cleaned once the keys are handed over to us, and rest assured in 2 days when we picked it up, the car was like brand new. I can truly say that it's hard find a person that honest. I can't afford to buy a new Mercedes S Class, but it has been my preferred car for the past 20 years. I typically upgrade every five years. For the past year I had been keen to acquire my fifth S Class: a 220 Series S430, but they still seemed to be priced above my budget. Then I fortuitously came across Richard Simons' Oldtimer Centre, which turned out to be my lucky day. Richard had just acquired a magnificent fully-optioned S430, offered for sale at a price well below all the others then available. Richard offered me a good trade-in price on my 420SEL and included a full service of the S430 in the deal, which turned out to be very much to my advantage, as the car needed a couple of expensive parts. So I now have an S430 which is practically as good as new for a fraction of a new car price. Richard is by far the best car dealer I have ever come across. He is extremely professional, courteous and honest. One of the things I really appreciated was that he didn't try to devalue my trade-in by saying nasty things about it (a typical dealer tactic in my experience). He was also totally honest about the car he was selling; acknowledging that it needed a major service, that he would pay for - which he did. Richard also helped me with the transfers of registration and my personalised number plates. Anyone who thinks this sounds too good to be true is welcome to contact me directly: just ask Richard for my contact details. Chris Deeley I have recently purchased an Audi A6 from Richard and I am delighted with the acquisition. Richard was honest, to the point, straight forward and a pleasure to deal with. I have recommended Richard and his team to a friend of mine who has also purchased a great car from Oldtimer Centre. I will continue sending people to Richard and will return to him for my next car. Eric I've been shopping around for my dream car and I came across Oldtimer, unlike any other dealers that I've been to, I was expecting the hard-selling, persuasive and pushy selling, which is very annoying as it is a lot of money to consider to ensure a good quality purchase. To my surprise Richard is definitely an honest and patient car dealer who has assisted me to get the car I always wanted. He looks after all his vehicles very well, making sure they are quality products when they go out the door, which made me felt secure about the quality of the vehicle both inside and out. Toniel This lovely 76 year old lady is in the process of learning computer & email skills. Once she has reached her goal we will receive an email with her comments. From the look on her face I think this picture paints a thousand words -she bought a 2001 Renault Megane Cabriolet in a MANUAL !!!!  These very happy customers below are yet to send in their comments.   |
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